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About Internal Grievance Handling Cell
“Internal Consumer Grievance Redressal Cell” or “ICGRC” means such first authority to be contacted for redressal of the consumer grievance. ICGRC established as per the guidelines issued by DELHI ELECTRICITY REGULATORY COMMISSION.
Internal Customer Grievance Redressal cell (ICGRC) is an user friendly Web portal for Online lodging of Consumer grievances.
The status of the grievance filed in ICGRC can be tracked with the unique registration ID provided at the time of registration of the complainant.
Issues which are not covered in the scope of ICGRC:
- Unauthorized use of electricity as provided under Section 126 of the Act
- Offences and penalties as provided under Sections 135 to 141 and 150 of the Act
Note:
If the ICGRC does not grant redressal within a total period of fifteen (15) days of the receipt of the grievance or if the Consumer is not satisfied with the redressal granted, the online portal of the Cell shall have the facility to enable the Consumer to refer and forward the Original grievance and the decision thereon by ICGRC to the concerned CGRF.
